Help centre
Answers to common questions about stays, payments and buying.
When is my booking confirmed?
As soon as your payment succeeds. You get a reference, a numbered receipt and a confirmation email. A declined payment creates no booking and no charge.
How do I cancel?
Open the stay in My account and choose Cancel. You see the policy and the exact refund before you confirm. Refunds go back to the original payment method; KNET refunds can take up to 14 days to appear.
Which payment methods can I use?
KNET, Visa / Mastercard and Apple Pay. Oasis stores no card numbers.
What do the fees include?
The quote shows the nightly subtotal, a cleaning fee and a guest service fee before you pay. No tax is added.
Can I buy a place I rented?
You can ask about any home marked For sale, with or without a stay. Renting gives no right to buy, no rent credit and no price hold.
How do viewings work?
Send a viewing request with a preferred date. Oasis sales or the owner arranges it with you; until then it is a request.
I forgot my password.
Use “Forgot password?” on the sign-in page. We email a reset link that works for 60 minutes.