Policies and privacy
The rules for stays, refunds and your data.
Cancellation policies
Each property shows its policy. The one shown when you book is the one that applies.
| Policy | Free cancellation up to | After that |
|---|---|---|
| Flexible | 24 hours | The first night is charged and the rest is refunded. |
| Moderate | 5 days | The first night is charged and the rest is refunded. |
| Firm | 30 days | The first night is charged and the rest is refunded. |
Refunds and receipts
Refunds go back to the original payment method and get their own numbered receipt. Every payment also has a numbered receipt.
Renting and buying
Renting gives no purchase right, no rent credit and no price hold. An inquiry about buying never transfers ownership and never commits Oasis or the owner to a sale.
Privacy and your data
- We collect only what each journey needs: your name and email when you create an account, and your mobile number at your first booking or inquiry.
- Marketing emails are opt-in: the box starts unticked.
- You can ask for a copy of your data or for its deletion from My account. Financial records keep their receipt numbers as required.
- Your name and mobile are shared with Oasis sales, or with the owner when the owner handles your purchase inquiry.